complaint·December 19, 2024

To investigate the allegation, the LPA reviewed the file for R1, and the file review revealed that the file for R1 was complete and contained medical information, Identification and Emergency Information form (LIC 601), and the Centrally Stored Medication and Destruction Record form (LIC 622). Additionally, the facility had a Register of Facility Residents (LIC 9020) available for review. The LPA interviewed S2 at approximately 11:45 a.m.; S2 stated that on 12/17/2024 they were at the other licensee’s facility, when S1 called them to inform them that EMT personnel were at the facility for a 911 call. R1 had called 911, although R1 was not in distress or had an emergency. S2 stated that they came back to the facility and arrived within 15 minutes of receiving the call from S1. Furthermore, S2 stated that S1 was probably nervous and that is the reason they said that R1’s records were not at the facility, because S1 is never in charge of the residents’ files. S2 added that they were able to show the medical records to the EMT personnel and spoke with the EMT staff’s captain and explained the situation. The LPA was unable to interview S1, as S1 was not available. Based on the information obtained through credible sources, interviews and record review, the investigation revealed that although the facility may have had a file for R1, S1 did not know how to access the file to provide it to emergency personnel at the time of their request. Therefore, the allegation is deemed Substantiated at this time. Pursuant to Title 22, California Code of Regulations (CCR), the following deficiencies were cited (refer to LIC 9099-D). Citations were issued. Exit interview was conducted and a copy of the report and Appeal Rights were issued.