Complaint·June 24, 2021

Based on the LPA's investigation, the investigation revealed the following. For Allegation #1 – Facility does not provide a safe environment for residents. Interviews conducted with both administrators, S#3 – S#4, stated that there is 1 resident that always screams and yells. R#1 has a mental disorder, where R#1 experiences episodes of paranoia and anxiety. In which causes R#1 to yell and scream at all hours of the day and night. R#1’s room is on the side where there’s an apartment building next to it, where the neighbors might be able to hear R#1’s screams and yells. The facility is aware of the R#1’s condition and has a plan on how to help R#1 and are givers follow the care plan. Interviews with R#1 – R#5, were unable to answer questions for LPA Soto. LPA Soto reviewed records for R#1 and records showed that R#1 does have a mental condition that causes R#1 to scream and yell, but not because R#1 is in distress. Interviews conducted and records reviewed did not concur with the above allegation. Allegation #2 - Facility does not have night supervision. Interviews conducted with both administrators, S#3 – S#4, stated that there is night supervision. There is 1 care giver, 1 Med aide, and 1 supervisor for the night shift. There is also someone at the front desk 24 hours a day 7 days a week. Interviews with R#1 – R#5 did not know about any night supervision. LPA Soto reviewed the staff schedule, front desk schedule, and med aide schedule. There is enough night supervision for the facility. The interviews conducted and records reviewed do not concur with the above allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated A exit interview was conducted with Bernice Pulanco, Administrator, and a hard copy was provided.