Complaint·March 19, 2025

Investigation Revealed the Following: Allegation: Licensee did not provide copies of resident records in a timely manner The details of the complaint alleged that facility staff did not provide copies of (R#1)’s records in a timely manner. On March 19, 2025, at approximately 1:30 PM, LPA Iniguez observed the e-fax cover sheet from (W#1) dated 2/24/25 at around 5:30 PM. This cover sheet requested records regarding (R#1), and the e-fax transmission was successful. On March 13, 2025, at approximately 1:00 PM, during an interview with witness 1 (W#1), (W#1) stated that they represent (R#1)’ Power of Attorney (W#2). On February 24, 2025, they had requested copies of (R#1)’s file from the facility, but the facility had not responded to their request. (W#1) reported that they called the facility on March 5, March 6, March 7, March 10, March 11, and March 12 to follow up on the records, but the facility did not address their requests. On March 13, a facility staff member emailed (W#1) partial records related to (R#1). However, (W#1) has still not received the complete records they requested. On 3/19/2025, at approximately 10:30 AM, LPA contacted (W#1). He asked them if the facility had sent them all the required records. (W#1) stated no, "I have only partial records, not everything we have requested". Evaluation Report continues LIC 9099-C On March 19, 2025, at approximately 11:15 AM, during an interview with Executive Director (A#1), she stated that she was not aware of (W#1)’s records request regarding (R#1), however, (A#1) stated that as 3/18/25, they send some of the records to (W#1). In addition, (A#1) stated that she will send all the records today. On March 19, 2025, at approximately 11:45 AM, during an interview with facility staff (S#1). They mentioned that they had received a records request from (W#1) and were currently working on it since they had just located (R#1)’s records. (S#1) also noted that they had already sent some records to (W#1) on March 18, 2025. During this investigation, LPA found sufficient evidence to support the above-mentioned allegation. Based on the evidence gathered, interviews conducted, and records reviewed, the preponderance of evidence standard has been met; therefore, the above-mentioned allegation is found to be SUBSTANTIATED. California Code of Regulations (Title 22, Division 6, Chapter 8), the above-mentioned deficiency was observed, and citation issued (ref. LIC 9099D). An exit interview was conducted, and a copy of the Complaint Report was given to Chanel Sanchez/Executive Director.