Complaint·September 24, 2025

On 09/24/25, Licensing Program Analyst (LPA) Elvira Gonzalez conducted an unannounced complaint visit to investigate the allegations listed above. LPA met with the Robin Culver, Executive Director, and explained the purpose of the visit. LPA was granted access to the facility. The investigation consisted of the following: LPA Gonzalez requested and reviewed the staff roster, and resident roster. LPA observed that residents #1-#3 (R1-R3) were not listed on the roster and their service files are not in this facility. An interview conducted with staff #1 (S1) Robin Culver who informed LPA that R1-R3 are not residents at this facility. Based on the information gathered, this alleged violation is determined to be unfounded. An exit interview was conducted and a copy of the report was provided to Robin Culver.