complaint·September 13, 2022

Licensing Program Analyst (LPA) Tuesday Cabiness met with Administrator Bozena Kozbial to deliver the final finding of the allegations mentioned above: It was alleged that staff handles resident in a rough manner. On 03/19/2021, from 10am to 330pm, LPA obtained and reviewed resident records, and conducted interviews. On 05/25/2021, from 6pm to 730pm, LPA conducted additional interviews with facility staff. During today’s visit, from 945am to 12pm, LPA conducted interviews with residents, staff, and other witnesses, pertaining to the complaint. From information obtained, it was revealed to LPA, that resident # 1 (R1) has several physical ailments that require staff to assist with dressing and bathing, and other daily functions. It was also reported, that R1 often experiences confusion and R1’s perception of reality could be deemed not accurate and false. LPA was not able to interview R1, due to R1, being hospitalized, and facility staff was unsure when R1 would return. Although it was alleged staff handles resident in a rough manner, LPA was able to determine through interviews and documentation, there is insufficient evidence to prove the allegation. Also, from today’s visit, it was revealed from residents, staff are gentle and handle residents with care. Therefore, the allegation is UNSUBSTANTIATED at this time.