complaint·August 29, 2023

Interview with administrator revealed, there was a conversation with a resident in which administrator did not feel the conversation was being productive. Administrator at the time let the resident know that based on how the conversation was going, it was best to stop the conversation and attempt to resolve it later. Administrator communicated to the resident he was walking away and will continue the conversation later. 5 out of 6 staff interviewed stated administrator is respectful when communicating with residents and attempts to resolve issues in a calmly manner. Per interviews conducted, administrator did walk away from the conversation. However, administrator was making a professional decision to avoid a conversation that had escalated and to resolve it in a calm and less hostile manner at a later time. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED . Exit interview was conducted with Administrator Shaun Rushforth and a copy of this report was provided.