Complaint·June 24, 2021

Based on the LPA's investigation, the investigation revealed the following. For Allegation #1 - Residents are not served nutritious meals. Interviews with the administrator and S#2 – S#7, they stated that the meals served are nutritious. They are balanced meals. Interviews with R#1 – R#7, they stated that the food is okay, but they food could be better. They serve food that they request is it’s not on the menu, they still make the food for them. LPA Soto reviewed the facility menu and observed residents eating their lunch. The food that was served was nutritional. The residents had chicken and fresh vegetables for lunch. The interviews and records reviewed did not concur with the above allegation. Allegation #2 - Resident's rooms are not cleaned. Interviews with the administrator and S#2 – S#7, they stated that all the facility is clean. They clean all the facility daily. The rooms are cleaned daily but deep cleaning is done once a week. Housekeeper’s clean bathroom and rooms daily, but they vacuum, dust, and change beddings once a week. Interviews with R#1 - R#7, stated that their rooms and the facility are always clean. The staff is good at cleaning everything. LPA Soto reviewed the housekeeping schedule and duty schedule; they facility has enough staff that cleans the facility. LPA Soto toured some common areas and certain rooms within the facility, the common areas (restrooms, library, activity room) and 2nd and 3rd floors rooms were clean and upright. The interviews and records reviewed did not concur with the above allegation. Allegation #3 - Staff not providing adequate laundry services. Interviews with the administrator and S#2 – S#7, they stated that they wash the beddings and towels every day. They wash the resident’s laundry once a week. Interviews with R#1 - R#7, stated that they always have clean bedding and clean towels every day. Their personal clothes are washed once a week. LPA Soto reviewed the laundry schedule and it showed that they have staff wash linens and towels every day and resident’s personal clothes once a week. The interviews and records reviewed did not concur with the above allegation. Allegation #4 - Staff withheld food from residents. Interviews with the administrator and S#2 – S#7, they stated that no staff has ever with held food from any resident. Interviews with R#1 - R#7, stated that they have never had any staff withheld any food from them. They always get all three meals a day. The interviews conducted did not concur with the above allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. An exit interview was conducted with Ariella Benbassat, Administrator, and a hard copy was provided.