Complaint·February 12, 2026

The investigation revealed the following: Allegation: The Administrator does not ensure that residents receive proper care. It is being alleged that the memory care department is severely understaffed. It is also being alleged that Memory Care Director, Sandy Iraheta provides little support or guidance during short-staffed situations. On 01/02/26, LPA conducted interviews with S1-S4, and on 02/12/26, LPA conducted an interview with S5. Of those interviewed, 4 out of 5 staff could not corroborate with the allegation. 2 out of 5 staff said they believe the facility is understaffed. On 02/12/26, LPA Gonzalez conducted interviews with R1-R5. Of those interviewed, 5 out of 5 residents could not corroborate the allegation. On 02/12/26, LPA Gonzalez conducted a review of the facility’s Personnel Report LIC 500 and staff schedule for the moths of November-December 2025 revealed the facility had sufficient staff to tend to the resident’s needs. Based on observation, records reviewed, and interviews conducted, there is insufficient evidence to support the above allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Allegation: Facility staff do not ensure there is a sufficient amount of incontinence supplies available for resident use. It is being alleged that there is an inadequate amount of essential care supplies, particularly incontinence products. On 01/02/26, LPA Gonzalez conducted interviews with S1-S4, and on 02/12/26, LPA conducted an interview with S5. Of those interviewed, 5 out of 5 staff denied the allegation. Interviews conducted with S1 and S5 revealed that residents are responsible for providing their own personal supplies. S1 and S5 reported that the facility maintains emergency supply available if a resident is in need. Continued on LIC9099-C On 02/12/26, LPA Gonzalez conducted interviews with R1-R5. Of those interviewed 5 out of 5 residents could not corroborate with the allegation. On 01/02/26, LPA Gonzalez conducted a tour of the facility and inspected resident rooms and the med-tech room. During the inspection, LPA observed an adequate supply of essential care products, including hygiene items and incontinence care products, maintained in the med-tech room. Based on observation, and interviews conducted, there is insufficient evidence to support the above allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. No deficiencies were cited during today's visit. An exit interview was conducted and a copy of the report was provided.