complaint·January 31, 2023

Regarding the allegation: Facility staff do not intervene in resident on resident verbal altercations On the allegation, “Facility staff do not intervene in resident on resident verbal altercations.” – The complainant alleged that Resident #1 (R1) is always screaming and yelling at Resident #2 (R2) for sitting in their place in the dining room and further alleged that staff do not want to do anything about it. Interviews with staff reveled that R1 and R2 have a history of disagreements with one another, which centers around seating in the dining room. R2 denied claims that R1 was ever physically assaultive and began to avoid the dining room to stay away from R1. Interviews with residents revealed that R1 and R2 do not agree on common issues such as seating arrangements in the dining room. Residents denied claims that R2 was verbally abusive. Residents further expressed positive experiences at this facility and denied otherwise the lack of response from staff. Information obtained through other resident interviews found that if residents argue staff intervene when needed. Staff noted that in order to mitigate concerns between R1 and R2, staff will talk to the involved parties and de-escalate the situation at the time if required. The administrator further confirmed that an investigation is conducted with parties involved to find resolution amongst residents who are in the disagreement. Based on the information obtained, there is insufficient evidence to support the claim that facility staff do not intervene in resident on resident verbal altercations. This allegation is deemed Unsubstantiated at this time. Continued on LIC 9099-C Regarding the allegation: Financial abuse On the allegation, “Financial abuse.” – The complainant alleged that Resident #2 (R2) was charged $100 for tray service for the month of March 2022 which they were not in need of. R2 stated that they were told that they would be provided with tray service at no charge if they could not go to the dining room. Interviews with R2 revealed that they were not feeling well and had requested tray service but were told they would not be charged. Interviews with staff denied claims that R2 would not be charged. The facility will waive a tray passing charge if the resident is in fact sick or unable to go to dining room for medical reasons. Interviews with staff revealed that R2 was credited back five (5) tray passing services for the month of March 2022 and charged for the remainder of the services as R2 simply did not want to go to the dining room to avoid another resident. Staff confirmed that a conversation was had with R2 to clarify the discrepancy. A record review confirmed that R2 was tray passed fifteen (15) times in the month of March and charged for ten (10) instances. The complainant further alleged that R2 was told that the administration of medication would be three hundred ($300) a month but is being billed four hundred ($400) a month. A record review revealed that R2 had signed an agreement agreeing to the administration of medication being billed at four hundred and eleven dollars ($411) a month. Based on the information obtained, there is insufficient evidence to support the claim of financial abuse. This allegation is deemed Unsubstantiated at this time. No deficiencies cited at this time. Exit interview conducted. A copy of the report was issued to the Administrator.