complaint·October 30, 2024

asked by Resident #1 about the pillow and Resident #2 admitted seeing the pillow. Per Resident #2, who has mild cognitive impairment and has memory lapses, they admitted seeing the pillow and must have picked up the pillow because they believed it was theirs. Per Resident #2, stealing is not in their character, Resident #2 told Resident #1 that the pillow was in their room. When they went to Resident #2's room, the pillow was not in the room. Resident #2 stated that maybe they left their room door unlocked and someone came in and took it. Per Resident #1, the Executive Director was told about the missing pillow and they were advised that he would look into it. Resident #1 did not hear back from the Executive Director and so Resident #1 contacted the Department to see if someone would speak with Resident #2 so they would return their pillow. Per Resident #1, they did not say that staff did not safeguard their pillow. Per interview with the Executive Director, Resident #1 approached him on 10/25/24 regarding the lost pillow. Per the Executive Director, they searched Resident #2's room and the pillow was no where to be found. Resident #2 has no idea what happened to the pillow due to the memory lapses. Per the Executive Director, he is constantly reminding the residents not to leave their personal belongings in the dining room or in the common areas. Staff aren't able to keep an eye on their belongings all the time and they need to remember to pick up their personal belongings. Per the Administrator, they will continue to look for the lost pillow. Based on the information received on today's visit, there is insufficient evidence to support the allegation that the staff did not safeguard the resident's personal belongings, therefore the allegation is unsubstantiated at this time. Exit interview was conducted and a copy of this report was provided.