complaint·July 1, 2025

made by Staff #4. The comment made by Staff #4 upset Staff #2. Staff #2 approached Staff #1, Maintenance Director, and informed them about the comment made by Staff #4. Staff #2 was told by Staff #1 that they would investigate the incident. On the same day, the Maintenance Director had all three staff submit written statements regarding what happened in the breakroom. Staff #5 was counseled on 6/11/25 and Staff #4 was counseled on 6/12/25. Staff #4 and Staff #5 were also required to take online training in Harassment in the Workplace and Violence in the Workplace. Per interviews conducted with the Executive Director and Staff #1, Staff #4 has worked at the facility for about 4 months and they have received staff complaints about Staff #4. Staff #4, who works as a housekeeper, likes to tell staff what they should be doing and what they are doing wrong. Staff #4, likes to boss other staff around and was told by their supervisor that they are to address their concerns with a supervisor, not with the staff. Staff #4 also rubs the other staff the wrong way. The Executive Director, Staff #1 and Staff #3 also indicate that Staff #2 is a very good caregiver. Staff #2 is always happy, has a good attitude, very attentive towards the residents, has a great attitude, friendly, very helpful and enjoys working with the residents. Staff #2 has not received any complaints or write ups. As a result of the breakroom incident and staff being counseled, they believe that Staff #2 is being targeted. Per interview conducted with Staff #2, staff denies ever refusing to assist a resident or leaving any resident with their legs hanging off the bed unless they requested it that way. Staff #2 will also asks residents if they want to go back to their room. Per Staff #2, they love all the residents. Per Staff #2, they may not be able to immediately assist a resident because they are assisting someone else at the time but another staff will cover them. Per Interview conducted with Resident #2, they confirm that Staff #2 is sweet and loves to help the resident. Per Resident #2, Staff #2 likes to sing, dance and is happy. Staff #2 has not refused to assist them. Staff #2 bends over backwards to help the residents. Per Resident #2, they have great caregivers here. Based on the information received during today's investigation, there is insufficient evidence to support the allegation that Staff did not provide proper mobility assistance to residents in care, therefore the allegation is unsubstantiated at this time. Exit interview was conducted.