complaint·May 12, 2021

2 out of 9 residents stated to have small items missing but never reported to management or staff. Interviews with 6 out 6 staff revealed that residents have not reported to staff regarding any items missing from their rooms and staff do not handle any financial needs of the residents. Documents reviewed revealed there are no incident reports or police reports related to missing items between August 2020 to May 2020 for residents. On September 2020 facility assisted R1 with obtaining power of attorney and re-assessed resident for change in condition as R1 was having difficulties keeping track of finances. On 9/10/20 LPA attempted to obtained further information regarding allegation with reporting party, however was unable to contact reporting party. Based on LPA's interviews, and file review conducted the preponderance of evidence standard has been met, therefore the above allegation(s) are found UNSUBSTANTIATED. Exit interview was conducted with Maria Quizon, and a copy of the report was provided.