complaint·March 14, 2024

The investigation revealed the following: Allegation: Questionable death. It is alleged that the facility had a Covid-19 and Norovirus outbreak during March 2023 and 2 residents died because of this outbreak. LPA interviewed 4 staff and 4 out of 4 staff denied the above allegation and stated that resident deaths during or around that time were not results of either outbreak. LPA reviewed all death reports from February and March 2023 and none of the death reports indicated that these deaths occurred because of Covid-19 or Norovirus/Gastrointestinal viruses, it was documented on the death reports that residents died because of natural causes and there was no other information provided specifying what resident passed and that it was due to facility neglect. Allegations: Staff are not preventing the spread of a communicable disease; Staff are not following proper hand washing. It is alleged that staff are not properly sanitizing or washing their hands to prevent the spread of Covid-19 and Norovirus. LPA interviewed 4 staff and 4 out of 4 staff denied the above allegations and stated that during that time the Department of Public Health were visiting on weekly basis to verify proper sanitation was being practiced and encouraged with the residents; staff further stated that facility continues to sanitize, disinfect, practice and promote proper hand washing techniques. Interview with Staff #1 revealed that as a precaution facility continues to test residents and staff on a weekly basis. LPA reviewed in-service training and there were weekly infection control training's being conducted every week during the month of March and per staff these training's are still conducted on a regular basis. LPA received copies of the Department of Public Health clearance letters for Covid-19 and Gastrointestinal Outbreaks from March 2023. Interviews with residents 10 out of 10 residents denied the above allegations and stated that the facility is maintained clean and sanitized, and there are sanitizing stations all throughout the facility. LPA toured facility and observed sanitizing stations throughout hallways and common areas. Per Community Care Licensing records facility reported both outbreaks and clearance letters in a timely manner. Based on statements/interviews conducted with staff and residents, review of facility records, there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview held, and a copy of this report was provided Administrator Maria Quizon.