complaint·March 20, 2024

Per staff interviews, facility allows visitors for residents, unless they have a restraining order, and a particular person is not allowed to visit. Currently there are no unauthorized visitors for any of the residents. Staff may need to check with the residents, or power of attorney when there is a visitor that does not visit regularly to ensure residents desire to have the visitor and/or power of attorney are aware of who is visiting the residents. Per administrator former employees are welcome to visit the residents as long as the resident request the visit upon announcing the visitors to the residents and/or they requested the former employee to come. Administrator is aware that visitations cannot be restricted and accommodates the visits as needed. LPA reviewed visitor sign-in sheet from 3/1/24 to 3/20/24 there were a total of 430 visitors between those days. Resident's Visitors policy was observed as part of residents' admission agreement offering the opportunity for guest to visit and participate in activities. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED . Exit interview was conducted with Maria Quizon administrator and a copy of this report was provided.