complaint·April 18, 2024

Based on interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. --- Staff handled resident in a rough manner. It was alleged that the facility staff grabbed resident by the wrist and are rough. To investigate the allegation, on 09/06/2023, interviewed two (02) staff from 10:30 AM – 12:00 PM and three (03) out of four (04) residents from 1:30 PM – 3:00 PM. LPA was unable to interview one (01) out of four (04) residents. During interviews with staff, all staff stated they have never been rough with residents and are gentle when caring for residents. During interviews with residents, R1 stated staff holds their hand and handle them in a rough manner when providing care. All other residents stated staff have never handled them in a rough manner and that staff are gentle and very nice to them. Based on interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. --- Staff did not afford resident privacy It was alleged that while resident was unclothed and showering, staff brought a resident into the bathroom. To investigate the allegation, on 09/06/2023, interviewed two (02) staff from 10:30 AM – 12:00 PM and three (03) out of four (04) residents from 1:30 PM – 3:00 PM. LPA was unable to interview one (01) out of four (04) residents. During interviews with staff, all staff stated that residents do not walk into the restroom when others are unclothed and in the shower. During interviews with residents, R1 stated they have never been unclothed and exposed to residents when showering but that other residents leave the bathroom door open when using the restroom. All other residents stated staff have never left them unclothed and exposed to other residents or leave the bathroom door open when using the restroom. Based on interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. (CONT. on LIC 9099-C) --- Due to lack of supervision, residents go into other resident's rooms and go through personal belongings It was alleged that residents go through other residents’ belongings. To investigate the allegation, on 09/06/2023, interviewed two (02) staff from 10:30 AM – 12:00 PM and three (03) out of four (04) residents from 1:30 PM – 3:00 PM. LPA was unable to interview one (01) out of four (04) residents. During interviews with staff, all staff stated that residents do not go through other residents’ belongings. During interviews with residents, all residents stated that no one goes through their belongings and that nothing has gone missing. Based on interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. No health and safety hazards were noted during the visit. Exit interview conducted and a copy of the report was issued.