complaint·February 26, 2025

Regarding the allegation: 1.) Staff hit a resident resulting in an injury. It was alleged that Staff #1 (S1) hit Resident #1’s (R1’s) forearm with a closed fist on 03/04/2024. Interview conducted with R1’s family member stated that R1 had a bruise from the alleged incident, however R1’s family member did not take a picture of the bruise since R1 was in the process of moving out of the facility. Interviews conducted with the Licensee and staff, including S1 denied the allegation and denied that any staff ever hit residents. Interview with the Licensee explained that she did not observe bruising on R1’s forearm during the time of the incident. Residents interviewed denied being treated poorly or being hit by staff. The information obtained during interviews and the investigation did not include evidence sufficient to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed Unsubstantiated at this time. Regarding the allegation: 2.) Staff made inappropriate comments towards a resident. It was alleged that S1 made two inappropriate comments towards R1. Staff interviews, including S1 denied speaking inappropriately towards R1. Staff interviews revealed that no staff have ever heard staff be disrespectful or rude to the residents. Interviews with residents did not voice any concerns regarding staff and stated that staff are respectful towards them. The information obtained during the investigation did not include evidence sufficient to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed Unsubstantiated at this time. Exit interview conducted a copy of the report was provided.