complaint·December 9, 2022

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. In regards to the allegation Staff do not properly assist residents with their medications, based on interviews conducted and information gathered it was revealed in interviews with residents that Staff are good with meds. They have never received anyone elses meds and never gotten wrong meds. Two residents here 4 and 12 years stated they had never missed a medication. Staff interviewed stated that all medications are administered properly and no one at any time will get someone elses medication. Stated that there are occasions where residents have forgotten they were already given medication and say they didn't get it. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. In regards to the allegation Staff speak inappropriately to residents in care, based on interviews conducted and information gathered residents interviewed stated that S1 is not inappropriate and has not used bad language. Said they have not heard staff talk negatively to residents. Stated that staff may have to be stern with certain residents, but never are inappropriate using bad language and Administrator would never put up with that. Staff interviewed stated that they have never seen or observed anything inappropriate. Said there is an In service and they first thing they say is if you see something you say something. There is a hotline with the company to report anything. Also stated Administrator would not put up with it and there is zero tolerance and any negative concerns are addressed immediately with the Administrator. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.