complaint·June 16, 2025

Interviews conducted with (4) out of (4) staff members all denied the allegation. Staff members interviewed stated that they are naturally loud speakers, but they did not intend any disrespect to residents. Some staff also indicated that because some residents have hearing issues, they need to speak louder for them to hear. S4 denied the allegation regarding the incident on 06/08/2025 and stated that they did not body shame or make inappropriate comments to any residents. (5) out of (6) residents interviewed denied the allegation and indicated that staff treat them with respect and have not spoken improperly to them. LPA did not observe staff being disrespectful to residents, being loud or speaking in loud voices. Based on statements and interviews conducted with residents and staff as well as reviewed files and documentation, there was not enough supportive evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview held, and a copy of this report was provided to Kim Commodore, Administrator.