complaint·November 17, 2025

Regarding: Facility is in disrepair. It is alleged that the facility has tarps over several parts of the facility's roof and that there may be leaks in the building which have not been addressed due to the rain. It is also alleged that several utility vans were observed parked close to the facility's main entrance and parking lot. Staffy deny the allegation. Interviews with (7) out of (7) staff indicated that the facility does not have leaks due to the rain. Staff indicated that they have not observed any leaks in any part of the facility. Staff further indicated that residents have not reported any leaks in the common areas of the facility or in resident rooms. Interviews with S1 and S2 indicated that the tarp was placed over the main office area as a preventative measure. S1 and S2 indicated that last year’s rain caused a minor leak in a corner of the main office; however, the leak was repaired, and water did not continue to drip down from the ceiling. S1 and S2 further indicated that maintenance staff conduct on-going checks of the physical plant to ensure that disrepairs get fixed in a timely manner. Interview with S1 indicated that their insurance carrier conducted an inspection in August, 2025, after the city’s fires which happened near the facility. S1 stated that the facility was found to be in good repair, including the roof for the whole building and renewal their policy was issued by their carrier after the inspection was finalized. S1 and S2 also indicated that no immediate repairs were needed and that the vehicles parked outside belong to the city who is rebuilding sidewalks in front of the facility. LPA inspected 14 resident rooms, including the second story part of the building, kitchen, dining area, offices, main activity room, hallways and the building’s roof. LPA observed the ceiling and roof to be free of leaks and there was no indication that water had been filtering in and staining the ceiling. Further inspection indicated that the tarp is placed over the main office area, and the tarp is not covering other parts of the building’s roof. During today’s visit, LPA observed that the utility vehicles were not present during the visit; however, the sidewalk outside of the facility by the parking lot is coned off to prevent pedestrian activity due to work being conducted to restore plumbing under the sidewalk. Signage observed by LPA further indicated that the cones are property of the city. Review of facility’s insurance documents indicated that on 8/22/25, the facility was able to renew their policy for the term ending in 1/1/2026. Policy indicates that the property meets criteria to continue with coverage of the policy as indicated by inspection of the facility, and its findings. Based on interviews, record reviews and observations, the allegation that the facility is in disrepair could not be corroborated. Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated . An exit interview was conducted, and a copy of this report was provided.