complaint·September 15, 2021

Licensing Program Analyst (LPA) Wendell Smith conducted an unannounced subsequent complaint visit to gather more information related to the investigation of the allegations above. LPA conducted previous visits to investigate the allegations above and a finding of Unsubstantiated was rendered but after further review more information was needed to complete the investigation into the allegations above. LPA met with facility staff and explained the reason for this visit. Regarding the allegations above it is alleged that staff have denied residents phone calls and was not providing residents with their mail. From approximately 9:45-10:15am, LPA conducted interviews with random residents regarding both of these allegations. During the visit LPA witnessed mail being placed in resident's mailboxes. Based on the information obtained through interviews and observation both allegations are still Unsubstantiated. No deficiencies cited. Exit Interview conducted.