complaint·October 19, 2021

(...Continued from LIC 9099...) It was alleged that on 03/20/2020, “Facility staff failed to provide resident's records to resident's authorized representative.” It was reported that on 03/23/2020, a Letter to Preserve Evidence was sent Glen Park at Valley Village by the attorney representing the Power of Attorney (POA) of a resident. Additionally, a request for Medical Records was also sent to the Custodian of Records at Glen Park at Valley Village on 03/02/2020. Interviews conducted revealed that documents were not released to the requesting party within the time allotted by regulations. Furthermore, interviews and documentation reviewed revealed, that that documents were held from POA per facility attorney stating, “Glen Park is not allowed to legally provide copies of any residents file without documented permission to ‘Release Medical Information’ signed by the Resident/Residents Power of Attorney.” However, records reviewed revealed that the representing attorney of the POA submitted all necessary documents along with request. Based on interviews and documents obtained, the allegation “Facility staff failed to provide resident's records to resident's authorized representative” is deemed substantiated at this time. Pursuant to Title 22, California Code of Regulations, the following deficiency will be cited (refer to LIC 9099-D) Exit interview conducted, citations issued, appeal rights discussed, and a copy of this report sent via email.