complaint·December 3, 2021

Facility staff are not trained to meet the needs of the residents. It is alleged that facility staff are not properly trained to serve the residents. Interviews were previously conducted with facility staff. LPA's randomly reviewed staff records for three staff from approximately 10:30-11am and observed them all to have the proper trainings. Based on the information obtained through interviews and record review this allegation is deemed Unsubstantiated at this time. Insufficient staffing It is alleged that the facility does not have enough staff. LPA's previously obtained a staff schedule and interviews were conducted with staff. LPA's conducted interviews with residents from 9:15-10:25am regarding this allegation. Based on the information obtained this allegation is deemed Unsubstantiated at this time. Facility staff failed to assist residents in a timely manner It is alleged that residents are not being assisted when they need help from staff. LPA's conducted interviews the residents from 9:15-10:25am. Interviews revealed that there were no issues with residents being assisted in a timely manner. Based on the information obtained through interviews this allegation is deemed Unsubstantiated at this time. Facility staff threatened resident It is alleged that a resident was threatened by staff. There was not a specific resident or staff mentioned in this allegation. LPA's interviewed residents and asked them have they witnessed any residents being threatened and all interviewed stated they had not. Based on the information obtained through interviews this allegation is deemed Unsubstantiated at this time. Exit Interview conducted