complaint·December 4, 2021

Adequate food service is not provided to residents It is alleged that residents are not provided good food service. LPA conducted interviews with residents regarding this allegation from approximately 3:20-4pm. LPA also toured the facility kitchen and checked the food supply from 3-3:20pm. Information from interviews revealed that residents are fine with the food service that is provided by the facility. Based on the information obtained through interviews and observation this allegation is deemed Unsubstantiated at this time. Residents diapers not changed in a timely manner It is alleged that residents who require assistance with incontinence care are not changed in a timely manner. LPA conducted interviews with residents who require assistance with incontinence care from 3:20-4pm. Information obtained from interviews conducted reveal that there has been no recent issues with residents being changed in a timely manner. Based on the information obtained this allegation is deemed Unsubstantiated at this time. Staff handles resident in a rough manner It is alleged that residents who require assistance with incontinence care are handled roughly. LPA conducted interviews with residents regarding this allegation from 3:20-4pm. Information obtained from interviews reveal that staff are not handling residents in a rough manner. Based on the information obtained this allegation is deemed Unsubstantiated at this time. Facility did not ensure changes in resident's condition were reported to the responsible party. It is alleged that facility did not contact resident #1 (R1) responsible person when they went to the hospital. Interviews revealed that this alleged incident happened on 2/16/20. During that time there was a different administrator working at the facility. Despite numerous attempts LPA was unable to contact the former administrator regarding that allegation. Staff interviewed stated they believed R1's responsible party was contacted. Due to not having enough information this allegation is deemed Unsubstantiated at this time. Exit Interview conducted.