complaint·November 1, 2022

Licensee failed to create a safe environment for residents: It is alleged that Resident #1 (R1) feels unsafe at the facility. Interview with R1 revealed that they did not feel comfortable at the facility but was unable to provide any details why that was the case. Interviews with Resident #2 and Resident #3 (R2, R3) did not reveal any concerns regarding safety at the facility. Staff indicated R1 has good and bad days that include R1 crying, screaming, and had indicated that R1 was unhappy when they were admitted here stating that they missed their family. Overtime R1 adjusted, but still made remarks to staff that they didn’t like it here. R1 revealed that they would be moving to a new facility but did not indicate when. When R1 is having a good day, staff are able to provide all of the services without any issues from R1. Based on interviews, there is insufficient evidence to determine whether this allegation may or may not have happened, this allegation is deemed Unsubstantiated at this time. Licensee failed to meet resident hygiene needs: It is alleged that staff are not helping Resident #1 (R1) with showers or being assisted with brief changes. R1 confirmed that they are helped with showers twice a week and assisted with toileting whenever it is needed. Interviews with Resident #2 and Resident #3 (R2, R3) did not reveal any concerns regarding hygiene needs being unmet and indicated that that they are helped when they request it. Staff indicated R1 has good and bad days that include R1 crying, screaming declining services such as showers and will pick and choose which caregivers to comply with. Staff indicated that they provide two showers a week to R1. When R1 is having a good day, staff are able to provide all of the services without any issues from R1. Based on interviews, there is insufficient evidence to determine whether this allegation may or may not have happened, this allegation is deemed Unsubstantiated at this time. Licensee failed to treat resident with dignity and respect: It is alleged that staff yell at Resident #1 (R1). R1 revealed that staff are okay but did not provide any details regarding staff yelling. R1 indicated that they cry sometimes because they miss their family. Interviews with Resident #2 and Resident #3 (R2, R3) did not reveal any concerns regarding staff yelling or staff treating them without dignity and respect. R2 and R3 indicated that they are treated good by staff and have no concerns. Staff indicated R1 has good and bad days that include R1 crying, screaming declining services. Staff interviews revealed that R1 has previously expressed to them that they are not treated good by staff due to their dissatisfaction with staff being unable to stay with them 24/7. Staff additionally denied claims that staff are rude or disrespectful to residents in care. Based on interviews there is insufficient evidence to determine whether this allegation may or may not have happened, this allegation is deemed Unsubstantiated at this time. No deficiencies cited. Exit interview conducted. Report signed and delivered.