complaint·November 15, 2022

Regarding the allegation: Staff hit resident It is alleged that staff hit Resident #1 (R1). R1 did not provide any details what staff hit them and confirmed in a conversation that staff have not hit R1. R1 reported that they lied and were mad when they made the allegation. Interviews with staff and residents further confirmed that they have not witnessed or seen anyone hit R1 or any other residents. Interviews with Residents did not reveal any concerns regarding staff hitting or staff treating them without dignity and respect. Staff indicated R1 can be ok on a good day. Staff interviews revealed that R1 has previously expressed to them that they are not treated good by staff due to their dissatisfaction with staff being unable to stay with them 24/7. Staff additionally denied claims that staff hit residents. Based on interviews there is insufficient evidence to determine whether this allegation may or may not have happened, this allegation is deemed Unsubstantiated at this time. Regarding the allegation: Staff pulled residents hair It is alleged that staff pulled residents hair. Resident #1 (R1) did not provide any details what staff pulled their hair and confirmed in a conversation that staff have not pulled R1’s hair. R1 reported that they lied and were mad when they made the allegation. Interviews with staff and residents further confirmed that they have not witnessed or seen anyone’s hair pulled at the facility. Interviews with Residents did not reveal any concerns regarding staff pulling hair or staff treating them without dignity and respect. Staff indicated R1 can be ok on a good day. Staff interviews revealed that R1 has previously expressed to them that they are not treated good by staff due to their dissatisfaction with staff being unable to stay with them 24/7. Staff additionally denied claims that staff have pulled residents hair. Based on interviews there is insufficient evidence to determine whether this allegation may or may not have happened, this allegation is deemed Unsubstantiated at this time. Continued on LIC 9099-C Regarding the allegation: Staff did not prevent another resident from physically abusing resident It is alleged that staff did not prevent another resident from physically abusing a resident. Resident #1 (R1) did not provide any details what resident physically abused them or what staff did not do to prevent that from happening. R1 reported that they lied and were mad when they made the allegation. Interviews with staff and residents further confirmed that they have not witnessed or seen anyone being physically abused at the facility. Interviews with Residents did not reveal any concerns regarding physical abuse. Staff indicated R1 can be ok on a good day. Staff interviews revealed that R1 has previously expressed to them that they are not treated good by staff due to their dissatisfaction with staff being unable to stay with them 24/7. Staff additionally denied claims that staff have not prevented another resident from physically abusing another resident as such incidents have not been witnessed or happened. Based on interviews there is insufficient evidence to determine whether this allegation may or may not have happened, this allegation is deemed Unsubstantiated at this time. Regarding the allegation: Staff does not ensure that resident needs are met It is alleged that staff are not helping Resident #1 (R1). R1 did not provide any details what exact help they were referring too. Interviews revealed that staff help with cleaning, laundry, bathing. R1 is helped with showers twice a week and assisted with toileting whenever it is needed. Interviews with Residents did not reveal any concerns regarding hygiene needs being unmet and indicated that that they are helped when they request it. Staff indicated R1 has good and bad days that include R1 crying, screaming declining services such as showers and will pick and choose which caregivers to comply with. Staff indicated that they provide two showers a week to R1. Based on interviews, there is insufficient evidence to determine whether this allegation may or may not have happened, this allegation is deemed Unsubstantiated at this time. No deficiencies cited. Exit interview conducted. Report signed and delivered