complaint·September 29, 2023

Page 2. Licensee falsified residents' cash resource records. On the allegation that the licensee falsified residents’ cash resource records; it is the reporting party’s concern that some residents had their Personal and Incidental Needs allowance (P&I) records falsified by staff. It was alleged that staff would write down that the residents received more money than what was given to them. A financial audit was conducted, and a final audit report was completed on 08/29/2023. The audit review revealed that the documentation submitted by the facility and reviewed by the auditor, disclosed that the facility provided “petty cash” receipts to the residents. However, the facility’s cash handling policy and procedures described that, residents are to sign for their deposits and withdrawal on ledgers (LIC 405). Additionally, residents’ signature/initials were not found on the ledgers, only the accounting personnel typed initials were observed on the ledgers. This system does not allow for the resident to acknowledge their balance, which include deposits and withdrawal amounts. Residents should be able to see their ledger amounts to ensure they are free of error and deposits are entered in a timely manner. Residents were asked to sign the individual “petty cash slips” which do not allow the residents to be aware of the total amount they have and how much is credited/debited each month. Although the facility’s cash resource records were not documented appropriately, there is insufficient evidence to prove that the records were falsified. Based on the information obtained and reviewed, and although the allegation may have happened or is valid, there is not sufficient evidence to prove the alleged violation did or did not occur. Therefore, the allegation is deemed Unsubstantiated at this time. Resident cash resources were commingled with the facility funds. On the allegation that cash resources were commingled with the facility funds; it is the reporting party’s concern that the facility is mixing residents' Personal and Incidental Needs allowance (P&I) with staff’s payroll. The complaint was referred to the Community Care Licensing Audit Department. A financial audit was conducted, and an audit report was completed on 08/29/2023. The audit review revealed that all the checks for P&I were from the residents’ trust account. Continues on LIC9099 C- page 3... Page 3. Glen Park has a Trust Account to save and manage the personal and incidental cash the residents receive from various sources, the most common source being from family members or Social Security benefits, especially for those individuals needing assistance in managing their finances. Each facility has two Trust Accounts: one account for Regional Center residents and a second account for Social Security beneficiaries. Though the licensee kept the residents’ cash in the two trust accounts, their actual practice of having residents sign the “petty cash slip” made this process look like they were commingling residents’ funds with facility’s petty cash. After further investigation, it was noted that the facility has kept an inaccurate receipt for cash. However, no commingling of cash resources was noted. Therefore, the allegation is deemed Unsubstantiated at this time. An exit interview was conducted with facility representative. A copy of the report was issued.