complaint·September 18, 2024

Staff does not provide safe environment for resident. On the allegation that staff do not provide a safe environment for resident, it is the reporting party’s (RP) concern that resident (R1) does not feel safe at the facility. The RP did not elaborate in the complaint report as to why R1 does not feel safe. To investigate the allegation, on 09/03/2024 LPA Urena attempted to interview the RP, but RP did not return phone calls. On 09/03/2024, LPA attempted to interview R1’s acquaintances but was unable to communicate with them and leave a message. On 09/18/2024, the LPA introduced themselves to R1 and attempted to interview them privately, however, R1 refused the interview by saying that they did not want to speak. LPA tried to explain to R1 the reason for the visit and the interview and told R1 that they could stop the interview at any time they did not feel comfortable, but R1 continue to say they did not want to speak to the LPA. On 09/04/2024, the LPA interviewed the ED. The ED stated that R1 was admitted at the end of July 2024, and that R1 has complained since day one that staff do not like them and give R1 attitude with facial expressions, however R1 cannot say specifically to the ED, how staff are abusive. The LPA interviewed staff and the interview revealed that R1 has a tendency to get quickly irritated if they don’t immediately get what they ask for. The staff stated that on 09/01/2024, R1 called law enforcement and EMT because their breakfast was delayed. Based on the information obtained through interviews and record review, there is insufficient evidence to support the allegation that staff do not provide a safe environment for resident in care. Therefore, the allegation is deemed Unsubstantiated at this time. Exit interview was conducted and a copy of the report was issued.