Complaint·August 30, 2021

Investigation revealed the following: Regarding allegation, Staff failed to treat resident with dignity and respect , it is alleged that a facility staff harasses residents and makes fun of residents. It is also alleged that facility staff follows residents while making fun of residents and says things about residents to other residents . Interview with Administrator Gary Kitt and Assistant Administrator Anna Rempel revealed that facility staff do not at any time harass any facility resident and never make fun of any facility resident. Interviews with facility staff revealed that they treat all facility residents with dignity and respect at all times. S1-4 denied ever harassing any facility resident, or ever making fun of any facility resident. S1-4 also denied ever saying anything about any resident to another resident or anyone else. They all stated that if there is any concern regarding any resident the concern will be brought up to either Administrator Kitt or Ms. Rempel. Interviews conducted with R2-8 revealed that they are satisfied with all the services that they receive at the facility and stated that they have never been harassed by any staff member or made fun of by any staff. R2-8 stated that staff are respectful and stated that facility staff treat them with dignity and respect at all times. LPA observed staff/ resident interactions during visits conducted on 6/14/21 and 8/30/21 and did not observe staff harassing or making fun of any resident. LPA observed interactions to be respectful. Based on interviews conducted with facility staff, facility residents, and LPA observations there was not enough supportive evidence to concur with the reported allegation. For allegation, Facility staff failed to meet the resident's needs , it is alleged that facility staff refuse to provide resident with milk when resident asks for it. It is also alleged that staff tell other staff members not to extra milk to residents. Interviews conducted with Administrator Gary Kitt and Assistant Administrator Anna Rempel revealed that facility residents are never denied any food item that they request. Both stated that residents received three full service meals along with 2-3 snacks a day and beverages are provided throughout the day and as requested and residents are never denied an extra serving of milk if they request it. Interviews conducted with S1-4 revealed that residents are given 3 meals along with 2-3 snacks a day and they always have access to coffee and water. S1-4 stated that if any resident requests additional milk it will be provided to them. Interviews conducted with R2-8 revealed that they are satisfied with the food service provided at the facility. R2-R8 stated that the food is healthy and satisfying, they have different food options and if they do not want what is on the menu they can request a different meal option. R2-8 stated that breakfast is served everyday and it includes milk and coffee and if they request additional milk at any time during the day it is provided to them. Administrator stated that food is ordered twice a week to ensure that there is enough food in stock for resident's daily dietary consumption. LPA toured the facility kitchen and observed facility menu and residents having their lunch. LPA observed a sufficient supply of perishable foods and sufficient amount of nonperishable foods. Perishable food was stored in covered containers at the appropriate temperature. Based on LPA observations, and statements gathered from interviews conducted with staff and residents there was not enough supportive evidence to concur with the reported allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED . Exit interview held. A copy of the report was provided to Administrator Gary Kitt.