Complaint·July 27, 2023

Investigation revealed the following: Regarding allegation, Staff leave facility doors open and cigarette smoke seeps into the facility , it is alleged that due to residents smoking outside and the doors being left open, the smoke comes into the facility causing facility resident discomfort and giving resident the need to wear a mask. Interviews with Administrator Kitt, Assistant Administrator Rempel, and S1-3 revealed that smoking is not allowed inside the facility including resident rooms. They stated that residents have a designated smoking area outside of the building. Staff stated that residents who smoke do so in the designated smoking area that is located outside of the facility and some residents take walks when they smoke. Staff stated that there are ash trays, a seating area and trash cans available for residents use. Staff stated that they have not received any concerns from any resident stating that smoke comes into the facility or their rooms causing them discomfort. They stated that there are some residents that still choose to use a mask. Staff additionally stated that when residents that smoke come into the building after smoking either outside or in the designated smoking area, they do smell of smoke. Interviews conducted with 7 out of 9 residents revealed that residents do not smoke inside the facility or their rooms and only smoke in the outside designated smoking area. They also stated that they do not have concerns regarding the smell of smoke inside the facility or their rooms. They stated that they are comfortable living in the facility and do not have any concerns. LPA observed outside designated smoking area and observed residents smoking only in that area. LPA observed trash cans, benches/ chairs and ash trays available for residents use. LPA did not observe any resident smoking in their rooms and did not smell any trace of tobacco in resident rooms or the facility during the tour. Based on interviews conducted with facility staff, facility residents, and LPA observations there was not enough supportive evidence to concur with the reported allegation. For allegation, Staff do not serve nutritious foods to residents , it is alleged that the food that is served at the facility is not nutritious, and that the facility allegedly serves canned foods to residents which is not healthy, and residents should be getting fresh veggies and fresh fruits. Interviews conducted with 7 out of 9 residents revealed that they are satisfied with the food service provided at the facility. They stated that the food is healthy and satisfying, they have different food options and if they do not want what is on the menu, they can request a different meal option. They stated that the facility always has water available for residents to drink and have juices and coffee and soda upon request. They stated that they are served fresh fruit and vegetables daily and they denied that they are only served canned fruits and vegetables. Administrator Kitt, Assistant Administrator Rempel, and S1-3 stated that the facility ensures that the meals that are served to the residents are nutritionally balanced and that the residents always have fresh drinking water, juices, and coffee. Staff stated that the facility ensures that the meals that are served to residents are nutritious, and that the facility always ensures to serve fresh fruits and vegetables with their meals. They stated that they also ensure to have fruits such as apples, oranges, and bananas for residents to have as additional healthier snacks. LPA toured the facility kitchen and observed staff in the process of preparing lunch for the residents. LPA observed the lunch meal to be well balanced with a selection of fresh fruits and vegetables. Based on LPA observations, LPA review of facility menu, and statements gathered from interviews conducted with staff and residents there was not enough supportive evidence to concur with the reported allegation. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED . Exit interview held. A copy of the report was provided to Administrator Gary Kitt.