Complaint·December 28, 2023

S3 stated to recall R1 calling the police on the second day of R1 residing here, as R1 stated that someone had stolen a clothing rack. S3 states that police came and staff and police checked R1s room, only to find the clothing rack there. Police left and no report was made due to the item being found. (7) of (8) Residents interviewed could not corroborate the allegation. Per the facility's Theft and Loss Policy, the facility is to document and investigate all alleged and actual theft and loss of personal property. After doing so, staff are responsible for searching for missing items- if items could not be found, an estimate of the value would be assessed, and if the theft amount exceeds $100.00, a report would be filed with appropriate law enforcement agency. This was done by the facility. Regarding allegation: Staff did not safeguard resident's personal belongings. It is alleged that (2) unknown residents stole money, medication, and coins from R1, and staff did not do anything about it when R1 reported it. (3) of (3) staff interviewed denied the allegation. Staff stated that reports made by R1 were investigated and R1's items were found by staff. S1 stated that the last thing R1 reported missing was candy. S1 stated that S1 gave R1 $20.00 for the alleged missing candy, although S1 observed that R1 still had that candy. During interviews with residents, R1 admitted to S1 giving R1 $20.00 for the candy. R2 stated to have been roommates with R1 for a few weeks (dates were unspecified). R2 stated that while rooming with R1, R1 accused R2 of stealing R1's medications, candy, and a plant. R2 denied stealing anything and stated that staff helped R1 find R1's alleged missing items. (6) of (8) residents interviewed could not corroborate the allegation. Regarding allegation: Staff do not treat resident with dignity and respect. It is alleged that staff speak to R1 as if they are insignificant. (3) of (3) staff interviewed denied the allegation and stated they treat residents with dignity and respect. However, residents sometimes do not treat staff with respect. (4) of (8) residents interviewed denied the allegation and stated that staff treat them well. (3) of (8) residents could not corroborate the allegation. Regarding allegation: Staff do not clean resident's room. It is alleged that staff do not clean, sweep, mop, empty the trash, or wash the bathroom for R1, and that on 12/20/23, R1's roommate urinated on the floor and as of the 12/21/23, staff had yet to clean it. Upon entry to the facility, LPA observed staff sweeping and mopping common areas and resident rooms, taking out the trash, and picking up laundry. LPA inspected R1's room and it was not malodorous. The bathroom appeared clean and sanitary, the trash can was empty and the floor was clean- no urine, hazards, or obstructions were observed. (3) of (3) staff interviewed denied the allegation and stated staff provide housekeeping one to two times per week, and as needed. (4) of (8) residents denied the allegation and stated to have no issues with housekeeping services being provided. (3) residents could not corroborate the allegation. (Report continued on LIC9099-C...) Regarding allegation: Staff do not provide resident with toilet paper. It is alleged that staff do not provide R1 with toilet paper and has had to purchase their own in the past. (3) of (3) staff interviewed denied the allegation. Staff stated that each room is provided with one to two rolls of toilet paper daily, depending on how many residents reside in the room. Staff stated that additional toilet paper is provided as needed. (4) of (8) residents interviewed denied the allegation and stated that staff provide them with toilet paper and anything else they need, upon request. (3) of (8) residents could not corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED . Exit interview held. A copy of the report was provided to Administrator Gary Kitt.