Complaint·February 16, 2024

Investigation revealed the following: Staff do not ensure special diet plans are followed for residents in care , it is alleged that the facility does not serve food for residents who are diabetic and residents who have a special diet must eat whatever the facility serves to the other residents. Interviews conducted with facility staff revealed that the food that is served to residents does meets all residents dietary needs and stated that all servings include grains, protein, fruits and vegetables. Administrator stated that the menu is reviewed and approved by a registered dietician every month. The dietician reviews the menus to ensure that the meals that the facility is serving to residents that follow a special diet are meeting their daily dietary needs as well as the needs of all residents in care. Administrator stated that food is ordered twice a week for facility to ensure that the facility has a sufficient amount of food supply for all residents in care. Interviews conducted with 8 out of 8 residents revealed that they are satisfied with the food service provided at the facility. 8 out of 8 residents stated that the food is healthy and satisfying, they are served different food options and if they do not want what is on the menu they can request a different meal option. 4 residents who were interviewed stated that they follow a special diet due to a health condition and they stated that they are satisfied with the meals that are served at the facility and stated that all meals served are healthy, well balanced and meet their dietary needs and the facility provides healthy alternatives as well as sugar free options and items such as sugar free substitutes. LPA toured the facility kitchen and cafeteria and observed facility menu and residents having their lunch. LPA observed the lunch being served to be well balanced with a selection of fruits and vegetables. LPA observed that the daily menu is posted and reflects what will be served for that day and also observed that there was an adequate supply of food which consisted of 2-day perishables and 7-day non-perishables. Based on LPA observations, LPA review of facility menus, and statements gathered from interviews conducted with staff and residents there was not enough supportive evidence to concur with the reported allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED . Exit interview held. A copy of the report was provided to Administrator Anna Rempel.