Complaint·February 5, 2026

Per the resident interviews, ten (10) out of ten (10) residents interviewed could not corroborate the allegation. It revealed residents were treated with respect and residents received care from staff with dignity. Per staff interviews, four (4) out of four (4) staff interviewed could not corroborate the allegation which indicated staff would treat residents with respect and dignity. During the facility tour, LPA observed staff were nice to residents and had smiles on their faces when assisting residents. Therefore, residents are treated with dignity and respect. In regards of facility staff are not meeting resident's needs, it was alleged that staff did not provide proper incontinence care, prolong changing residents’ diapers and dismiss diaper change requests when called. LPA interviewed residents, three (3) out of ten (10) residents interviewed stated staff did not change their diapers often enough and did not provide immediate response to their requests when called. Seven (7) out of ten (10) residents interviewed revealed staff would change their diapers and pull ups throughout the day and as needed. Staff would check on residents when called. Per staff interviews, four (4) out of four (4) staff interviewed could not corroborate the allegation. During the visit, residents were observed to be clean and there was no foul odor in residents’ rooms. Per the record review, in-service training was provided to staff related to incontinence care. Besides, facility kept an incontinence log to show incontinence care was provided and residents were checked every two hours. In addition, LPA tested the call button, and staff came to residents’ room checking on residents within five (5) minutes. Therefore, staff provide care to meet the care needs of residents. Based on the information obtained during the investigation, interviews with staff, residents, review of resident files and LPA's observation, the investigation did not reveal any evidence to support the allegations mentioned above. Although the allegations may have happened or are valid, there is no preponderance of evidence to prove the alleged violations did or did not occur, therefore, the allegations are UNSUBSTANTIATED. An exit interview was conducted with Program Director Zara Poghosyan. The findings were discussed and a copy this report LIC 9099s was provided.