complaint·March 7, 2023

Per interviews conducted with the Administrator and Staff# 1 regarding allegation #1-Resident not accorded dignity in their personal relationship with staff, they and all the other staff do not disrespect or harass any resident. They do not yell or call residents names. Residents interviewed deny that the staff disrespect them, yell at them or call them names. All the residents interviewed stated that the staff are very nice, lovely, kind and one resident even stated that they are fabulous. Per the residents, the person who is saying those things is a liar. Both staff and residents, have stated that the only person going around yelling, calling everyone names, and intimidating other residents and staff is Resident #1. Resident #1 is racist and does not like anyone that is from a different culture. Resident #1 curses at everyone, calls them names, makes offensive racial slurs while in the dining room or lobby and screams at residents from different cultures to leave their shared dining table. Per the administrator, she had a meeting with Resident #1 to address the resident's behavior in the dining room and how the other residents were feeling about being bullied. The residents ignore or stay away from Resident #1. In regards to allegation #2 - facility does not provide adequate foot service, residents interviewed indicated that the food at the facility is either okay, alright and one resident said it was perfect. Residents interviewed indicated that everyone complains about the food either because they don't like something due to personal preference or they want a variety of foods. Per review of the facility menu, the facility serves chicken, pork, fish and beef with various kinds of vegetables and rice, quinoa, bulgur and couscous. Residents want the facility to serve other types of fish in addition to tilapia. The facility has a food committee to discuss food issues and consider residents' food preferences that can be incorporated into the facility menu.. Regarding Allegation # 3 - improper rent increase, the facility increased the rent on 1/1/23 as a result of the increase in the annual SSI/SSP rate. All residents receiving SSI and ALW had rent increases except for residents on private pay. A copy of PIN 22-10-CCLD dated 11/15/2022 for the Estimated SSI/SSP Payment Standards effective January 1, 2023 was mailed to responsible parties/families and handed to residents who handle their own continued on LIC9099-C finances. Per the administrator, telephone calls were also made to the families and face to face meetings were conducted with the residents regarding the increase. Based on the information received on today's visit, the findings of the investigation is unsubstantiated for the above allegations. Exit interview was conducted and a copy of the report was provided.