complaint·April 16, 2025

On today's visit, LPA Yee conducted a joint interview with the Administrator at 11:05am and Staff #1 at 11:08am to clarify conflicting information received from previous visit and Staff #6 at 3:12pm. Per investigation into the allegation that Facility staff are not meeting residents toileting needs, on 2/16/25 Resident #5 called the front desk for assistance getting up from the toilet using their cell phone around 3:55pm. They waited about 30 minutes and staff still did not show up. Resident #5 cleaned themselves and got back in their wheelchair. Per Resident #5, they called the front desk again around 4:30pm for assistance and told Staff #5 that no one showed up. Per telephone interview with Staff #5, they contacted Staff #6 via walkie talkie to let them know that Resident #5 needed assistance on the initial call for assistance. Per Staff #5, the resident did not indicate what kind of assistance was needed. On the second call to Staff #5 for assistance, Resident #5 ended the call by saying "never mind." Per interview with Staff #6, they did respond to Resident #5's request for assistance around 3 something. Video with date and time stamp provided shows Staff #6 entering the room at 16:51pm on 2/16/25. The time on the camera had not been changed from the daylight saving change in the fall of 2024. Per Staff #6, they helped the Resident change into their night gown because the resident indicated that they were not going down for dinner because a family member had brought them salmon for dinner. Per Staff #6, Resident #5 was not left on the toilet, never. Resident does not require assistance with toileting and does not call for assistance with toileting. Resident #5's calls for assistance are mainly to get changed into a night gown and to remove trash from the room. Resident can't stand having trash on the bed. Per Staff #6, it has been a long time since Resident #5 has requested help going to the bathroom. Conflicting information was obtained from the interviews conducted with the resident and staff. Per the investigation conducted, there is insufficient evidence to support the allegation that facility staff are not meeting residents toileting needs. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur, therefore the allegation is deemed unsubstantiated at this time. Exit interview was conducted and a copy of this report was provided.