complaint·September 3, 2024

Interview with resident #2 (R2) had no issues or concerns with cleanliness of the facility or receiving assistance when requesting staff to clean something in their room. LPA’s interview with R2 also revealed they have no issues or concerns with the cleanliness of the bathrooms. Furthermore, LPA’s interview with R1 revealed they do not have issues or concerns with staff cleaning their bedroom and they have an arrangement with staff about how and what they are allowed to clean in their room. LPA Rios, confirmed with staff that they are not allowed to dust R1’s TV and dresser area. LPA observed R1's room to be clean and maintained at the time of the visit. Based on the interviews and physical plant inspection the allegation is deemed Unsubstantiated at this time. Exit interview. Copy of report provided. Allegation: Staff does not ensure resident is spoken to in an appropriate manner. Regarding this allegation, it was reported that resident #1 (R1) and staff #2 (S2) got into a verbal altercation. To investigate the allegation LPAs interviewed the administrator, two (2) out of two (2) staff and two (2) out of five (5) residents present at the facility. LPA’s interview with R1 revealed they got into an argument with S2 over cleaning out a trash bin R1 had vomited in. According to R1, staff #2 (S2) was yelling and making threats to throw R1 in a trash bin. LPA’s interview with S1 and S2 corroborates there was an argument between R1 and S2. Interview with S2 confirms they did get "a little loud" but that S2 was explaining to R1 that they should have courtesy towards others. Interview with the administrator revealed, R1 has an attitude and staff and other residents have complained about R1’s behavior. The administrator directed staff to keep notes on incidents that occur involving R1. Based on interviews the allegation is deemed Substantiated at this time. Allegation: Staff did not allow resident access to their walker. In regards to the allegation, it was reported staff #2 (S2) took resident #1’s (R1’s) walker out of their room as a form of punishment. To investigate the allegation LPAs interviewed the administrator, two (2) out of two (2) staff and two (2) out of five (5) residents present at the facility. LPA’s interview with R1 revealed they got into an argument with S2 over cleaning out a trash bin R1 had vomited in. According to R1 they had informed Gemma, staff #1 (S1) that the trash bin needed to be emptied because they had vomited in it. R1 then stated they could hear S2 yell at S1 and later S2 approached R1 threatening to throw R1 in the trash bin. R1 states that it could have been a misunderstanding. R1 went on to say S2 took R1s walker, and they argued back and forth about returning the walker. R1 states the walker was eventually returned and the issue was resolved. LPA’s interview with S1 and S2 corroborates there was an argument between R1 and S2. Staff state R1 was the instigator. Interview with S2 corroborates that they took the walker to show R1 a lesson, by stating, "for example if your walker is not here you cannot walk, same as us if we are not here you cannot eat." LPA’s interview with R1 and the administrator confirmed, R1 needs a walker to move around. Based on interviews this allegation is deemed Substantiated at this time. Deficiencies cited (refer to LIC9099-C). Exit interview conducted. Appeal right provided. Copy of report provided.