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Inspection visit

Follow-up on corrections

BEST ELDER CARELicense 1976035991 citation on this visit
1 citation recorded

Inspector’s narrative

What the inspector wrote

Licensing Program Analysts (LPAs) Evelin Rios and Angelica Segovia arrived at the facility. LPAs conducted a case management - deficiencies visit in conjunction to complaint control #31-AS-20240826142332. LPA Rios spoke to the administrator Fabiloa Igid via telephone and LPA explained the reason for the visit. The administrator informed LPAs that she is not available to meet them at the facility but would be available via telephone. The administrator designated staff, Gemma to sign today's report. LPA's observed two (2) staff in the facility with two (2) residents. LPA's review of Guardian revealed both staff present were not associated to the facility. LPA requested staff records which revealed they did not have a clearance letter or transfers request for this facility. LPA asked S1 and S2 when they started working at the facility and both stated June 18, 2024. LPA contacted the administrator, Fabiola Igid and asked about the two (2) staff present. The administrator informed LPA she believed she sent out a request to associate them to the Regional Office (RO) via email. The administrator called LPA later and informed LPA Rios they could not find the email sent to RO and they may have forgotten to send it. LPA review of Guardian found both staff are background cleared and not associated to this facility. Administrator stated they will be at the facility today. Deficiency cited. Appeals right provided. Copy of report provided.

Citations

3 citations recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 87468(a)(1)Type B

    Personal Rights of Residents in All Facilities-To be accorded dignity in their personal relationships with staff, residents, and other persons.This requirement was not met as evidenced by: Based on interviews conducted it was revealed that S2 engaged in an argument with R1 and S2 confirms their voice was "a little bit loud", which posed a personal rights violation to residents in care.

  • 87355(e)(2)Type A

    e) All individuals subject to a criminal record review...shall prior to working, residing or volunteering in a licensed facility: (2) Request a transfer of a criminal record clearance as specified in Section 87355(c) or... This requirement is not met as evidenced by: Based on interviews and record review, the licensee did not comply with the section cited above as the facility did request a transfer of a criminal record clearances for two(2) staff which poses an immediate Health, Safety or Personal Rights risk to residents in care.

  • 87468.1(a)(3)Type A

    (a) Residents in all residential care facilities for the elderly shall have all of the following personal rights:(3) To be free from punishment, humiliation, intimidation, abuse, or other actions of a punitive nature... This requirement is not met as evidenced by: Based on interviews, the licensee did not comply with the section cited above as S2 confirmed they took R1's walker to teach to them a lesson which poses an immediate Health, Safety or Personal Rights risk to residents in care.

FAQ · About this visit

Common questions about this visit

What happened during the September 3, 2024 inspection of BEST ELDER CARE?

This was a other inspection of BEST ELDER CARE on September 3, 2024. 1 citation were issued: 1 Type A (serious).

Were any citations issued to BEST ELDER CARE on September 3, 2024?

Yes, 1 citation was issued (1 Type A, 0 Type B). The first citation was for: "Personal Rights of Residents in All Facilities-To be accorded dignity in their personal relationships with staff, reside..."

What type of inspection was this?

This was a other inspection. other inspections are conducted by CCLD as part of their licensing oversight.

SourceView on CCLDView original report

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.