Complaint·February 19, 2025

The investigation revealed the following: Allegation: Staff did not keep facility free of bed bugs. It is being alleged that multiple residents have bed bug bites. Based on interviews conducted, 6 out of 6 staff interviewed denied the allegation. 6 out of 6 staff interviewed stated they have not observed any bed bugs in the facility. 6 out 6 staff interviewed stated that the resident’s rooms are cleaned daily and as needed. 6 out of 6 staff interviewed stated there is a pest control company that comes and provides services twice a month. Based on interviews conducted, 6 out of 6 residents interviewed stated they have not observed any bed bugs, in their rooms or in the facility. 6 out of 6 residents interviewed stated that their rooms are cleaned daily, and bed sheets are changed once a week. 6 out of 6 residents interviewed stated they have seen a pest control company come to the facility and provide services. 6 out of 6 residents interviewed stated that they are overall satisfied with the facility and the services they are receiving. During the facility inspection, the department did not observe bed bugs or any traces of them. The facility and rooms inspected were observed to be clean and sanitary. During Record review, the department received and reviewed receipts from American City Pest & Termite dated 11/11/09/24 through 01/30/25. The department observed American City Pest & Termite has come out twice a month to provide services. S2 stated that American City Pest & Termite is scheduled to come this month to provide services as well. Based on interviews and records reviewed, there is not sufficient evidence to support the allegation mentioned above. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated . No deficiencies were cited during this visit. An exit interview was conducted with, Administrator, Lida Zarafshan, and a copy of this report was provided.