complaint·December 20, 2022

Regarding the allegation “Facility elevator is not operating”, it was alleged the facility elevator was not working for an extended period of time. The allegation was previously investigated on 11/30/2022 as part of complaint investigation #31-AS-20221129091305. At 2:38 p.m. on 11/30/2022 LPA reviewed records related to elevator repairs and facility efforts to alleviate the situation. From interviews today, most residents noted the elevator has been out of order for several months, but they have not had issues using the stairwells to access the first floor. The Administrator has offered all residents room changes to the first floor, and staff have accommodated resident needs in the meantime. Staff have transported walkers, groceries, and personal belongings up and down the stairs, and meals and medications have been offered to upstairs residents. Based on interviews, although the allegation may have happened or is valid, there is insufficient evidence to prove the alleged violation did or did not occur. Therefore, the allegation is deemed UNSUBSTANTIATED at this time. Regarding the allegation “Resident has been confined to their room”, it was alleged Resident #1 (R1) has been confined to their room due to their inability to use the stairs and elevator. From interviews, R1 noted they can get down the stairs in an emergency. R1 preferred not to be carried or transported by other means. R1 and the Administrator noted a room change was offered, but the room was not to the liking of R1. R1 further stated that they want to keep their second floor room but want the elevator to work soon. Facility offerings for tray service and medication have met R1’s needs. Based on interviews, although the allegation may have happened or is valid, there is insufficient evidence to prove the alleged violation did or did not occur. Therefore, the allegation is deemed UNSUBSTANTIATED at this time. Regarding the allegation “Residents are locked in facility at night”, it was alleged residents are unable to leave the facility at night after the doors are locked. From interviews, R1 stated there is only one overnight staff with the key for the front door. The Administrator stated the doors remain unlocked from the inside but locked from the outside. The facility locks the doors every night at 9:00 p.m. for resident safety. Based on interviews, although the allegation may have happened or is valid, there is insufficient evidence to prove the alleged violation did or did not occur. Therefore, the allegation is deemed UNSUBSTANTIATED at this time. Exit interview conducted. Copy of report provided. Appeal rights discussed.