complaint·June 25, 2021

Licensing Program Analysts (LPAs) Gary Tan and LaQueena Lacy conducted an unannounced complaint visit to this facility to investigate the above allegation. LPAs met with Executive Director Tamara Berry and explained the reason for the visit. LPAs conducted physical plant tour at 9:20 AM. At 9:35, LPAs requested copies of pertinent documents relevant to the investigation. At 11:45 AM, LPAs interviewed staff and Executive Director of the facility. Based on LPAs record review, the admission agreement contained all the details of the potential charges the resident may need depending on the level of care with the corresponding price for each services. Further, LPAs review of Resident #1 (R1)'s record also revealed that R1 had a periodic Indivualized Care Plan signed by the Power of Attorney (POA) of R1. Based on the information gathered during this visit, the allegation is deemed unsubstantiated at this time. Exit interview conducted. Copy of this report issued.