complaint·July 18, 2024

Menu also shows meals are not repeated within the same week. During interviews with staff, all staff stated they do not repeat meals back-to-back, and all meals are served hot and fresh. During interviews with residents, Resident #1 (R1) stated facility serves same meals back-to-back, the food is often served cold but that the food and service is getting better. All other residents stated the same meals are not served back-to-back and the food is served hot and fresh. Based on observations, record review and interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. --- Facility is in disrepair. It was alleged that facility’s elevator was not working and there was honey on the walls from a beehive. To investigate the allegation, on 07/18/2024, LPA conducted a physical plant tour at around 10:30 AM, requested documents at around 11:30 AM, interviewed the Maintenance Coordinator from around 12:15 PM to 12:45 PM and thirteen (13) residents from 12:45 PM – 3:00 PM. During the physical plant tour, LPA observed both elevators in working condition and did not observe any honey on the walls. A review of the maintenance records indicates that the facility was made aware of the honey on the walls on 07/06/2024. The facility immediately contacted the elevator company and pest control for inspection and no disrepair or pests were found. During interviews with staff, they confirmed all the information from the records, that the elevator and walls were opened to check for any bees, beehive or elevator disrepair, but none were found. The honey was cleaned, the elevator was temporarily closed off from 07/06/2024 to 07/11/2024 for safety of the residents and made available after clean-up. Staff added that an alternate elevator was available to residents for the duration. During interviews with residents, eight (08) out of thirteen (13) residents stated facility elevator was in disrepair and confirmed honey on the wall. The remaining residents were did not witness any disrepair or honey. Based on observations, record review and interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. No health and safety hazards were noted during the visit. Exit interview conducted and a copy of the report was issued.