complaint·October 19, 2021

Regarding the allegation that Facility staff threatened resident #1 with eviction, the investigation consisted of interviews with Administrator, Staff #1 - #3, and interviews with Residents #2 - #5. Administrator and Staff interviewed denied the allegation. They stated that they did not threaten resident #1 with eviction. Residents interviewed were unable to corroborate the allegation. 4 out of 4 residents interviewed stated that they have not observed staff threaten any residents with eviction. Resident #1 no longer lives at the facility, and was not interviewed. Regarding the allegation that Facility staff failed to meet resident #1's needs, specifically that resident #1's incontinent needs were not being met, the investigation consisted of interviews with Administrator, Staff #1 - #3, and interviews with Residents #2 - #5. Administrator and Staff interviewed denied the allegation. They stated that residents with incontinent needs are met. They stated that they order incontinence supplies in sizes to meet all of their residents needs. They denied that resident #1's incontinent needs were not met. Residents interviewed were unable to corroborate the allegation. 4 out of 4 residents interviewed stated that their needs are being met at the facility. They stated that to their knowledge the facility provides incontinence supplies to residents who need them. Resident #1 no longer lives at the facility, and was not interviewed. Regarding the allegation that Food was withheld from a resident, the investigation consisted of interviews with Administrator, Staff #1 - #3, and interviews with Residents #2 - #5. Administrator and Staff interviewed denied the allegation. They stated that they do not withhold food from any residents. Residents interviewed were unable to corroborate the allegation. 4 out of 4 residents interviewed stated that the facility provides sufficient food to all residents and food is not withheld. Resident #1 no longer lives at the facility, and was not interviewed. Regarding the allegation that Medications are not refilled in a timely manner, the investigation consisted of interviews with Administrator, Staff #1 - #3, and interviews with Residents #2 - #5. Administrator and Staff interviewed denied the allegation. They stated that staff order medications in a timely manner. Residents interviewed were unable to corroborate the allegation. 4 out of 4 residents interviewed stated that they have not had any problems with receiving their medications in a timely manner. Resident #1 no longer lives at the facility, and was not interviewed. Based on LPA's observations and interviews, investigation revealed: Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. No Deficiencies cited under California Code of Regulations Title 22. Exit interview conducted, and a copy of report was provided to Administrator, Lydia Pabion.