Office review·May 4, 2022

An Informal Conference was conducted today in the Woodland Hills North Adult and Senior Care Regional Office. The purpose of this Informal Conference is to discuss deficiencies cited in complaint control #29-AS-20210604095550 and complaint control #31-AS-20200316103126 . Present at today's meeting included licensee representatives Ross Hashemi Pam Hashemi, and Michelle Maurer, Licensing Program Manager (LPM) Jeralyn Pfannenstiel and Licensing Program Analyst (LPA) Ashley Smith. The informal conference process was explained to the licenses. The licenses was also informed that this Informal Conference is a part of the administrative action process and that further citations may result in a Non-Compliance Conference, which could lead to a referral for Administrative Review by the Department. Brief History: The facility was first licensed in 11/15/2002, for a capacity of six residents. LPM Pfannenstiel discussed deficiencies cited during the complaint investigation, which included failure to assist residents with the self-administration of medication as prescribed, failure to follow the hospice care plan as described; failure to ensure that the facility was kept in good repair; and, failure to issue a legal eviction. At this time, the licensee has cleared the Plan of Corrections in a timely manner. All parties discussed the complaint investigation and potential ramifications of the complaint findings. The licensee communicated their due diligence in maintaining voluntary compliance with applicable licensing regulations. Exit interview conducted. A copy of the report was issued.