complaint·September 12, 2025

Facility staff is charging for services not rendered. It has been alleged that the facility staff is charging for services not rendered to R-1. Staff interviews revealed that R-1’s family decided to move R-1 out on 04/29/25 without providing this facility a 30-day notice to vacate. Per S-1, S-1 provided R-1’s family member a billing invoice on 04/29/25 (same day R-1 moved out) for the month of May 2025 as a 30-day notice to vacate was not provided to this facility (per Ms. Morales, as of today, payment has not been received nor has been requested again). Per S-1 and R-1’s admission agreement, R-1 has a month-to-month tenancy which “may be terminated without reason by either party with a 30-day written notice”. However, R-1’s admission agreement does not include details pertaining to what would occur if a 30-day notice is not provided. Documentation corroborates this allegation. Facility admission agreement does not have detailed refund policy and procedure. It has been alleged that this facility did not provide the move-in refund of $1,500.00 for R-1. R-1 was admitted to this facility on 02/28/25 and moved out on 04/29/25. Per S-1, R-1 passed away sometime in May 2025 while residing with family and not at this facility. Per S-1, R-1 move-in rate was $1,500.00 and $500.00 of that amount was credited to the family on the 04/29/25 monthly statement for May 2025 that was provided to R-1’s family on 04/29/25 (move-out date). However, R-1’s admission agreement does not have a section/policy and procedure for the move-in fee with details as to what is covered under this fee, including information on refunds. Documentation corroborates this allegation. Facility has a suspended corporation. It has been alleged that this facility has a suspended corporation. Based on record review, licensee failed to maintain good standing with the Secretary of State requirements, which poses a potential health and safety risk to persons in care. As of 09/12/25, this facility still has a suspended status which is not in good standing with the FTB as noted in the State of California Secretary of State search portal. Ms. Morales acknowledged that this facility has a suspended status which is not in good standing with the FTB and is currently working on resolving this matter. Documentation and Ms. Morales' acknowledgement corroborates this allegation. Based on observation and interviews conducted the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. Deficiencies cited. Refer to LIC 9099D. Exit interview conducted. A copy of this report and appeals rights were provided to Linda Morales.