complaint·September 11, 2025

Interviews with three (3) of three residents also deny the allegation. Moreover, a complaint report was received with a similar allegation (control #31-AS-20250423090219). This allegation was given to Investigations Branch (IB) as an assignment to conduct interviews. IB investigator's interviews conducted with staff and residents proved inconsistent with the allegation of abuse. Based on the information obtained, there was insufficient evidence to prove that staff is physically abusing residents. Therefore, the allegation is deemed Unsubstantiated at this time. Staff locked resident in closet: In regards to the allegation, it was reported that Resident 2 (R2) was locked in a closet. No witnesses were identified to corroborate with this allegation. Interviews with the administrator, Staff 1 (S1) and Staff 2 (S2) deny the allegation. Interviews with three (3) of three residents could not confirm this allegation. Moreover, a complaint report was received with a similar allegation (control #31-AS-20250423090219). This allegation was given to Investigations Branch (IB) as an assignment to conduct interviews. IB investigator's interviews with staff and residents proved inconsistent with the allegation of abuse. Based on the information obtained, there was insufficient evidence to prove that staff locked residents in a closet. Therefore, the allegation is deemed Unsubstantiated at this time. Staff is not providing medications as prescribed: In regards to the allegation, it was reported that staff is withholding resident medications. Residents whose medications being withheld were not identified to this complaint. Interviews with the administrator, Staff 1 (S1) and Staff 2 (S2) deny the allegation. Interviews with three (3) of three residents could not confirm this allegation. In addition to interviews, LPA conducted a medication review for proper storage and documentation. No discrepancies observed with medication records during this review. Based on the information obtained, there was insufficient evidence to prove that staff is not providing medications as prescribed. Therefore, the allegation is deemed Unsubstantiated at this time. Staff is serving expired foods: In regards to the allegation, it was reported that residents are being fed food that is expired. Interviews with the administrator, Staff 1 (S1) and Staff 2 (S2) deny the allegation. Interviews with three (3) of three residents expressed no complaints or concerns regarding food service. In addition to interviews, LPA conducted a physical plant inspection of the facility kitchen and food storage. Per inspection, LPA did not observe any spoiled or expired food on stock. Based on the information obtained, it could not be proven that staff is serving expired food to residents. Therefore, the allegation is deemed Unsubstantiated at this time. Staff is operating beyond the scope of license: In regards to the allegation, it was reported that the facility is overcrowded, housing six (6) residents, when the license for capacity is four (4). Interviews with the administrator, Staff 1 (S1) and Staff 2 (S2) deny the allegation, stating they never exceed capacity. Interviews with three (3) of three residents also deny the allegation. In addition, LPA conducted a physical plant inspection to insure compliance with fire-clearance and census. The facility is a two story building. There are six (6) bedrooms of which four (4) are for the resident's use. Two (2) bedrooms are designated for staff use. The second floor is designated for the licensee only. No resident access. LPA checked all six rooms, and inside closet space. LPA also inspected the second story of the building. During this inspection, LPA did not observe the facility exceeding its' capacity of four residents. Based on interviews and the physical plant inspection, it could not be proven that facility is operating beyond the scope of the license. Therefore, the allegation is deemed Unsubstantiated at this time.