complaint·December 1, 2022

Allegation: Staff is providing care and supervision while under the influence of drugs Interview with the Administrator revealed that one (1) out of six (6) staff members smokes a cigarette only. Administrator stated: "I usually come in to the facility unannounced to check on my clients and staff members and have never witnessed seeing my staff working under the influence of drugs." Interview with S2 revealed that they sometimes smoke a cigarette while working at the facility. Moreover, both staff members denied ever smoking marijuana and working under the influence of drugs. Lastly, interviews with two (2) out of two (2) neighbours revealed that they never smelled nor observed any of the facility staff smoking marijuana. Based on information obtained through interviews this allegation is deemed Unsubstantiated. Allegation: Staff leaves residents in soiled diapers for an extended period of time. Interview with the Administrator revealed that all clients are being changed every one our or as needed. Interviews with two (2) out of two (2) staff members revealed that during their shifts all clients are being changed for at least three times or as needed. Both staff members informed LPA that they always check the clients to make sure they are clean and dry. During today's visit LPA did not smell any bad odor at the facility and LPA observed all clients were well taken care of. Based on information obtained through interviews and LPA's observation this allegation is deemed Unsubstantiated. Allegation: Staff yells at residents in care. Interview with the Administrator revealed that all staff members working at this facility are well aware of three (3) out of three (3) client's medical conditions and that they would never yell at any of the clients. However, interview also revealed that C2 has an auditory impairment and that is the only time when staff may speak louder. During today's visit, LPA observed staff members communicating with C2 in a loud tone of voice due to C2's health condition. Based on information obtained through interviews, document review and LPA's observation this allegation is deemed Unsubstantiated. Allegation: Staff not fingerprinted and or associated to the facility. Interviews with the Administrator, two (2) out of two (2) staff members revealed that the facility currently has six (6) staff members covering every shift during the week. LPA reviewed the Facility Personnel Report Summary and it was confirmed that all staff members are fingerprinted and associated to the facility. Based on information obtained through interviews and document review this allegation is deemed Unsubstantiated. Exit interview conducted and copy of report was provided to the Administrator.