complaint·August 25, 2022

Interviews conducted and documents reviewed reveal that the community provided written notice for rate increases and rate structures. The annual rate increase letter was provided on November 1, 2021 with new rates effective January 1, 2022. Facility also provided written notice of other rate structures (optional rate fees) including Mr. Milner’s bridge care stay in Assisted Living. Allegation Finding: Unsubtantiated. The Department was unable to obtain evidence to support this allegation. A complaint allegation finding of Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.