complaint·January 9, 2024

(continued from LIC 9099) The investigation revealed the following: Regarding the allegation” Staff did not ensure facility was free from pest resulting in resident sustaining multiple injuries” It’s being alleged that Resident #1 (R1) sustained multiple bites on R1's neck and shoulder from a rodent. LPA attempted interviews with ten (10) out of fourteen (14) residents in total. Based on the attempted interviews, no residents were able to confirm the allegation as true. LPA attempted interviews with two (2) out of seven (7) staff in total. Both staff state that they observed R1 in distress and an unidentifiable rodent running from the resident’s bed. Paramedics were contacted and arrived at the facility to transport R1 to the hospital but informed the facility staff the request was considered a non-emergency due to the wound resembling a scratch. LPA Agard confirmed the facility receives pest control services monthly. Based on the interviews conducted and records available, the allegation is deemed unsubstantiated. An exit interview was conducted and a copy of this report was given.