complaint·July 28, 2021

Staff interviews revealed that four (4) out of four (4) staff indicated that staff would assist resident with walking. LPA interviewed Resident #1 (R#1) and observed that R#1 was seated in a wheelchair. R#1 reported that staff would assist R#1 with walking when requesting staff to assist. Interviews with residents #2 - #4 and #6-#14 revealed that Staff assist resident with walking. During today’s visits, LPA Tao observed staff assisted residents with walking when residents requested assistance. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. Regarding allegation: Staff did not protect resident's personal items. The Investigation consisted of LPA’s observations, interviews with residents#1 - #14, interviews with staff #1- #4 and review of Resident #1’s file. LPA Tao interviewed Resident#1(R#1) who did not recall missing any personal items in the facility. Based on resident interviews, eight (8) out of fourteen (14) residents stated they did not have personal items missing in the facility and resident reported that staff did protect resident’s personal items. One (1) out of fourteen (14) residents were unable to answer LPA interview questions. Four (4) out of fourteen (14) residents stated they have personal items missing; however, staff would assist residents to find the missing items. Staff interview revealed, with resident's permission, staff would search their rooms when residents report missing items. Most of the time, items were misplaced instead of missing. Four (4) out of four (4) staff stated that staff did protect resident's personal items. Administrator would remind residents not leaving valuable items unattended. Per resident#1 file review of R#1’s personal belongings and interview with R#1’s responsible party, R#1 and R#1’s Responsible Party reported R#1 did not have any valuable items that were allegedly lost or missing due to staff not protecting R#1 personal items. LPA Tao toured resident rooms for residents #4-#10 and did not observe valuable items visible in their rooms. The investigation did not reveal any evidence to support the allegation that staff do not protect resident's personal items. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. An exit interview was conducted with Administrator. A hard copy of the report and appeal rights were provided.