complaint·November 17, 2021

Staff in terviewed stated they always try to respond to residents as soon as possible. The caregivers have assigned units and responsible for residents during their shifts . However, if they are assisting a resident and cannot tend to a call signal right away, they would request for assistance. Supervisors and caregivers stated if they are available, they would help one another. LPA interviewed 14 Residents which 12 out of 14 indicated that staff respond to their calls in a timely manner. Some also stated that the staff are helpful and assist with their needs. During today's visit, LPA tested the call system by pushing the call button in a resident's room. A caregiver was notified and responded to the call within 2 minutes Allegation – Staff do not safeguard resident’s personal items. According to the Executive Director, an inventory of personal belongings are listed upon admission. Families and residents are encouraged to not bring in expensive items such as jewelry or large amount of cash to the facility. Executive Director stated the residents are often encouraged to lock their rooms when they leave and are reminded again during resident council meetings. Caregivers i nterviewed stated residents report missing items but they are typically found in a different area of their room. 3 out of 14 residents indicated some of their personal items have been missing and have not been retrieved. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. An exit interview was conducted. A copy of this report along with the appeal rights were provided.