complaint·March 19, 2024

In regard to the allegation: facility staff is overcharging resident in care, it was alleged that the facility was charging resident#1 (R1) an additional monthly rent of $2000 for care and services in year 2023. Eight (8) out of eight (8) residents who were interviewed could not corroborate the allegation. Resident interviews revealed that facility did not over charge them on additional rent. All six (6) staff who were interviewed denied the allegation. Staff interviews revealed that residents' rent was adjusted based on the care and services provided. Per record review, resident#1's monthly rent was increased by $150 as compared Jan 2023 to Jan 2024. No additional charges on care and services. Therefore, facility staff did not overcharge resident in care. In regard to the allegation facility staff threatened to evict resident in care, it was alleged that resident was threatened to be evicted. Eight (8) out of eight (8) residents who were interviewed could not corroborate the allegation. Resident interviews revealed that facility did not threaten them of eviction. All six (6) staff who were interviewed denied the allegation. Staff interviews revealed that staff did not threaten resident for eviction in any form. Per record review, resident#1 (R1) did not have any eviction notice. Per observation, LPA interviewed resident#1 (R1) at the facility which resident was still residing at the facility. Therefore, the facility staff did not threaten resident for eviction. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. An exit interview was conducted with Administrator. A hard copy of the reports were provided.